FAQ’s

Wonder Buckle is a unique bracelet concept where you choose one buckle and combine it with your favourite bracelets. All bracelets fit every buckle and vice versa meaning you can easily swap buckles and bracelets to suit your mood or personal look. One Buckle, unlimited possibilities.

You can contact us through e-mail on customercare@wonderbuckle.com. We promise to get back to you within 48 hours.

All Buckles and Bracelets are one size fit all. The length of all bracelets can be adjusted when you tie it either Regular or Goofy way.

You can tie or buckle your bracelet in two different ways, the regular or goofy way. Instructions on how to buckle your bracelet are explained in 8 animated steps per way (see small booklet in Wonder Buckle box). Alternatively, you can also view our Goofy or Regular animation by clicking on this link.

We currently ship to the whole of Europe and US.

We provide two types of shipping services, Standard and Express. Standard service costs € 5,95 across Europe (GLS). Depending on the country of destination, you will receive your order within 1 and 6 days. Express service costs € 12.95 across Europe (DHL). You will receive your order within 1 day and if order is placed during the weekend within 2 days. All US orders will be delivered within 2 and 6 days (parcel). From a value of € 50 worth of purchases, Wonder Buckle offers the Standard service free of charge. Not valid for Express service.

All our buckles and bracelets are produced and handled with the greatest care and attention to provide you with the best possible quality. Therefore we provide a 24 month guarantee from the date of purchase. If for some reason there is a defect within this period of time, we will exchange it with a new one. Please send an email with your specific question and order number to customerservice@wonderbuckle.com and our service team will get back to you within 48 hours.

The available payment methods for a purchase on the website are:

1. PayPal
2. Credit Card (Visa & Mastercard)
3. Bancontact
4. KBC Pay
5. Belfius Direct Pay

We do not accept any method of payment other than those listed. Please do not try to
pay by any other way than specified there. If you do, we will not be liable for loss of the
payment or any other damages that may result from this action.

You can return an item to Wonder Buckle, no questions asked. We will refund your money within 14 days. Please use the retour label which is included in your delivery. Make sure you add a note with your contact details and bank information so we can refund the complete amount. We recommend sending your retour with track & trace. Important note: We will accept your return as long as the product is returned to us in unused condition and original unopened packaging. Only items that haven’t been worn can be returned. Shipment costs for returns are not refunded.

Return address:
BLECKMANN
Industriezone 6C
BE 9770 Kruisem
Belgium

Wonder Buckle and its licensees produce lifestyle merchandise and engaging products for men, women and children, all bearing the renowned Wonder buckle, trademarks and logos. Wonder Buckle works diligently to preserve the integrity of its brand and is committed to combating any infringement of intellectual property rights. Not only to preserve the brand integrity but also to protect the interest of the consumer who expects quality and service standards to come with all Wonder Buckle products. Beware that buying (branded) goods from the internet is always a risk: sellers can be anyone and it is hard to properly check the quality and origin beforehand. Very often return- procedures are not in place and getting your money back is hardly ever possible.

Note that the manufacturing, distribution, and/or sale of counterfeit merchandise is illegal. These activities carry both criminal and civil penalties. Wonder Buckle regularly monitors the Internet, in order to protect its intellectual property rights. Sale of counterfeit Wonder Buckle products will not be tolerated and will result in enforcement action from Wonder Buckle against counterfeiters. The law maintains that it is your responsibility to ensure that your activities do not in any way violate the intellectual property rights of others. Ignorance of the law or innocent intent does not constitute a valid legal defence. We count on you to understand the measures taken to protect the quality of the Wonder Buckle brand.